Enquiry privacy notice

Last updated: 24 October 2026

This notice covers the enquiry forms on the Up Health Travel website: the trip planner and the contact form. It explains what we collect, why, who can see it and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What the forms collect

The trip planner collects your name, email, optional phone number and contact preference, plus your planning preferences: health-check goals, who is having a check, age, gender, sex for screening purposes, timing, destination, health check style, accommodation, flights and how you’d like the trip to feel. The contact form collects your question.

Please don’t include diagnoses, test results, medications, medical records, passport details or payment information in either form.

Optional health questions

Step 5 of the trip planner, “Help us match your check-up”, asks optional tick-box questions about family history, health factors such as blood pressure or smoking, when you last had a check-up, and tests you’re interested in. Under Australian privacy law this is health information, which is a type of sensitive information.

• It’s optional. You can skip the step and we’ll still help you. You can also tell us by phone or email instead.
• We ask for your consent. If you answer any of these questions, we ask you to tick a separate consent box. You can withdraw consent at any time using the contact form.
• We use it only to recommend a check-up. We don’t use health answers for marketing, advertising or building audiences.
• It’s kept separately. Health answers are stored as a separate submission from your contact details, linked by an enquiry reference, and are not included in our enquiry notification emails.

Why we collect it

We use your information to review and respond to your enquiry, suggest suitable health-check packages and trip arrangements, and manage the planning conversation. Submitting an enquiry doesn’t subscribe you to marketing and doesn’t authorise a booking.

How the forms are handled

Submissions are processed and stored using Netlify Forms, our website form service, and are available only to authorised administrators of the Up Health Travel project. Netlify’s servers are located outside Australia, including in the United States, so your submission is stored overseas. See Netlify’s privacy policy. We take reasonable steps to protect your information, including limiting access to authorised people.

Sharing with hospitals in the Philippines

An enquiry doesn’t authorise us to send your information to a hospital or clinic. If you decide to book, we’ll tell you which hospital needs which details and ask for your consent before we share anything. Our partner hospitals are in the Philippines, which is outside Australia and has its own privacy law (the Data Privacy Act 2012). When you consent to that sharing, we’ll explain that the hospital’s handling of your information won’t be covered by the Australian Privacy Act. Clinical information such as results should be shared directly through your provider’s secure process.

How long we keep it

If an enquiry doesn’t go ahead to a booking, we delete it, including any health answers, within 12 months of your last contact with us. You can ask us to delete it sooner.

Access, corrections and complaints

Use the contact form and select “Privacy or my information”, or email hello@uphealthtravel.com, to request access, correction or deletion, withdraw consent, or raise a privacy concern. Include only enough information to identify your enquiry; we may need to verify your identity before acting. We aim to respond within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).

Website services and analytics

This website uses Netlify hosting, Google Fonts and selected Unsplash-hosted photography. These providers may receive technical information such as an IP address when website content loads. We also use Google Analytics, implemented through Google Tag Manager, to understand aggregate website usage such as page views, traffic sources and general interactions. We don’t send names, email addresses, phone numbers, health answers or free-text enquiry content to Google Analytics. Information typed into the trip planner isn’t saved in your browser between visits.

Under 18s

Our enquiry forms and the health checks we help arrange are for adults aged 18 and over.

Before you become a client

If you go ahead with a booking, we’ll give you further information about the suppliers involved, the details they need and how they handle them before you proceed. This website enquiry isn’t a medical intake form or medical advice.